In these Terms and Conditions, the user of the Website is referred to as "you" or "your" and the provider of website is referred to as “The Matchbox Stories ”, "www.thematchboxstories.com ", "we", "us" or "our".
Customer Service Policy
The Matchbox Stories is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 5-7 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.
If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.
Copyright & Intellectual Property
The trademark “The Matchbox Stories” is a proprietary trademark of The Matchbox Stories, used under a permitted license by The Matchbox Stories.
The website (www.thematchboxstories.com) and all content including text, illustrations and images are created and owned by The Matchbox Stories.
This website is expressly operated by The Matchbox Stories . Unless otherwise noted, all design and content featured on www.thematchboxstories.com - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by The Matchbox Stories. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.
Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of The Matchbox Stories, is prohibited and will be considered as violation of the IP rights of The Matchbox Stories.
Limitation of Liability
Given the unpredictability of technology and the online environment, The Matchbox Stories does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. The Matchbox Stories shall not be liable for damages of any kind related to your use of or inability to access this website.
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.thematchboxstories.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.thematchboxstories.com is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, The Matchbox Stories shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Matchbox Stories shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, The Matchbox Stories shall issue a credit to your credit card account in the same amount.
We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.