FAQ

 

 

I have received a damaged product. What do I do ?

• Please do not worry. Drop us a mail at thematchboxstories@gmail.com with images of the damaged product within 5 days of receiving the order. We will check and have the product replaced or refund your money, looking into the situation.

• Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

 

What happens if I am not available to receive my parcel ?

• Our courier partner will make an attempt to reach you via a phone call or SMS when delivering the order. Please ensure that you take calls from our courier partner to facilitate delivery of your package.
• The courier partner will make a total of three attempts to deliver your order. After the third attempt, the parcel will be returned to us. 
• Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via your original mode of payment.

 

What should I do if I have received only a part of my order ?

• We make sure that all the products are sent to you in one package. Please mail us at thematchboxstories@gmail.com with the details of the missing product but within 5 days of receiving your order. We shall check and get it sorted asap.

 

My tracking link shows 'delivered' but I have not received the package. What do I do ?

• If you live in a gated community / apartment complex, please check at your gate or with your security as due to restrictions, the courier partners often leave the parcels there. 
• In case you haven’t received your order, Please drop us a mail at thematchboxstories@gmail.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. 
• Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs.